Refund Policy
Effective Date: June 22, 2026
Refund Eligibility
Refunds Are Provided For:
1. Service Not Delivered
If we fail to deliver agreed services despite receiving payment
- Refund: 100% of service fees
- Timeline: Within 10 business days of claim
2. Service Significantly Below Quality Standards
If delivered service is materially deficient
- Refund: Partial (percentage determined by extent of deficiency)
- Timeline: Within 10 business days of claim (requires assessment)
- Process: Detailed explanation required; subject to review
3. Duplicate Payment
If you are charged twice for the same service
- Refund: 100% of duplicate amount
- Timeline: Within 2 business days
Refunds Are NOT Provided For:
- Unsatisfactory Outcomes: You change your mind about service results even if service was delivered as agreed
- Market Changes: Property values or market conditions change after inspection
- Third-Party Actions: Delays or issues caused by government agencies, contractors, or other parties
- Incomplete Information: You fail to provide necessary information or access
- Scope Expansion: Services required scope changes not included in original quotation
- Client Unavailability: Client unavailable for necessary interactions without prior notice
- Consultation Services: Advisory and consultation services are non-refundable once delivered
- Service Fees Already Incurred: Administrative fees, inspection costs, transportation costs, procurement costs, third-party fees, government charges, booking fees, and processing costs are generally non-refundable
How to Request a Refund
Step 1: Contact Us
Contact us within 30 days of service completion:
Step 2: Provide Details
Include in your request:
- Service quotation number or date
- Transaction reference/receipt number
- Detailed explanation of refund reason
- Supporting documentation (photos, communications, etc.)
- Amount requested to be refunded
Step 3: Assessment
We will assess your claim within 5 business days. If approved, refund is issued within 10 business days. If partially approved, we will explain the adjusted amount.
Step 4: Appeal (if denied)
If your refund is denied, you can appeal within 10 days with additional supporting evidence. Final decision within 5 business days of appeal.
Refund Method and Timeline
- Refunds issued to original payment method (where possible)
- For payments over 30 days old, refund via bank transfer (provide account details)
- Refund processing: 5-10 business days (subject to banking systems)
- Mobile money refunds: 1-3 business days typically
- Bank transfer refunds: 3-7 business days typically
- We are not responsible for banking delays beyond our control
Cancellation of Ongoing Services
For monthly or retainer services:
- 30-day notice required for cancellation
- Unused portion of monthly fee refunded
- Outstanding invoices due before service termination
- Final report and document transfer within 15 days